At KAFAS Travel & Tourism LLC, we value our customers and strive to provide excellent service. We understand that circumstances may arise that require you to request a refund for our services. Please read our refund policy carefully to understand the terms and conditions under which refunds may be granted.
1. Booking Cancellation and Refunds
1.1. Flight Bookings:
Refunds for flight bookings will be governed by the policies of the airlines you have chosen. We will assist you in processing your refund according to their terms and conditions.
KAFAS Travel & Tourism LLC may charge a service fee for processing flight ticket refunds, as outlined in our fee schedule.
1.2. Hotel Reservations:
Hotel cancellation policies vary depending on the hotel and rate selected at the time of booking. We will provide you with the cancellation policy for your specific reservation.
If a refund is available based on the hotel’s cancellation policy, KAFAS Travel & Tourism LLC will assist you in processing the refund, subject to any applicable service fees.
2. Tour Packages and Travel Services:
Refunds for tour packages and other travel services will be subject to the terms and conditions outlined in the specific package or service agreement.
Please note that some travel services may be non-refundable due to third-party vendor policies or other contractual obligations. We will inform you of such conditions before booking.
3. Processing Times:
Refund processing times may vary depending on the service provider, such as airlines, hotels, or tour operators. We will make every effort to expedite the process, but we cannot guarantee specific processing times.
4. Service Fees:
KAFAS Travel & Tourism LLC may charge service fees for processing cancellations and refunds. These fees will be outlined in our fee schedule, and they are non-refundable unless otherwise specified.
5. Special Circumstances:
In cases of exceptional circumstances, such as natural disasters, political unrest, or other unforeseen events, KAFAS Travel & Tourism LLC will work diligently to negotiate with service providers to secure refunds or credits for affected bookings.
6. How to Request a Refund:
To request a refund, please contact our customer support team via phone or email, providing your booking details and reason for the refund request. We will guide you through the process.
7. Dispute Resolution:
If you believe a refund has been wrongly denied or processed incorrectly, please contact us, and we will make every effort to resolve the issue amicably.
8. Changes to the Refund Policy:
KAFAS Travel & Tourism LLC reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated at the top of the policy.
By using the services of KAFAS Travel & Tourism LLC, you agree to abide by this refund policy. We recommend reviewing this policy periodically to stay informed of any updates or changes.
If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us.